1. No Fix-No Fee Policy
This policy means that if I cannot resolve the technical issue, you will not be charged a fee for that session.
1.1 Exceptions to the No Fix-No Fee Policy
The following problems are not covered:
- Basic Data recovery − This is not covered due to the fact that it is usually not possible to get back 100% of the data lost and is very time consuming.
- Viruses/Spyware − This can be an extremely time consuming task, depending on the severity of the virus and damage done to the system.
- Lightning damaged components are not covered. The customer is advised to use a quality surge protection/UPS to guard against this.
- Customer deciding the work should not continue e.g. a replacement computer component is required.
- Cost per 30 minutes £10 (£20 per hour) (No Fix-No Fee).
- Collect and return £40 (No Fix-No Fee) includes collect & return fee £5 + £35 for up to 5 hours work.
- Purchasing hardware/software locally £10 per hour.
- Website support and development £20 per hour.
- Graphics work £20 per hour, or £75 per commissioned work e.g. a company logo.
If work has been commenced by the technician and the work is completed in under an hour but more than 30 minutes, the price for the full hour must still be paid if the problem is fixed.
If a technician finishes the problem early, it is up to the client to decide whether to get more work done, carry out PC maintenance or let the technician leave. All subsequent work done is not covered by the No Fix-No Fee. This is because the technician may not have the necessary tools for the job.
The client must pay for the item purchased on their behalf and the travel costs of £5 in advance. A receipt will be given to the client to prove the value of the item. If the item is incorrect/faulty, it is the responsibility of the client to arrange a replacement.
The collect and return service will include the installation of drivers (where available) and the latest windows updates. It will also include backup of important data to a storage medium provided by the customer. Any additional software that needs to be installed will be charged at £20 an hour.
The client must pay ServaCom using a preferred payment method. The preferred methods of payment are cash or cheque (made payable to technician). This is for policy reasons and there is no exception to this policy. In cases where the client refuses or is unable to pay, we reserve the right to begin charging interest at 4% above the base rate. The payment is payable whether requested or not.
ServaCom does not offer any warranty for its services. If we purchase a hardware/software for the client and we damage it during transit to the client then we are liable to replace it. If however the item is incorrect/faulty it is up to the client to arrange a replacement.
5. Limits of liability
ServaCom will not be liable for any claim, penalty, data loss, injury, damage or expense arising from our service. We disclaim responsibility for any pc crash, data loss, claim, penalty, damage or expenses from any third party or customer after our visit. We disclaim all liability for our negligence or any breach of contract to the maximum extent allowed by law. The Contracts (Rights of Third Parties) Act does not apply to this agreement.
We expressly but without limitation disclaim liability for any data loss howsoever caused.
ServaCom is committed to protecting your privacy. All data collected about our clients will be used and stored in a lawful manner by following the Data Protection Act 1998. We will not sell, rent or trade any data to any third party. We reserve the right to use testimonials written on the invoice on our website and you irrevocably agree to this.
ANY COMMUNICATION OR ADVICE GIVEN BY SERVACOM IS PROVIDED ON AN ‘AS IS’ BASIS. WE DO NOT MAKE OR REPRESENT ANY KIND OF WARRANTIES. SERVACOM WILL NOT BE LIABLE FOR ANY DAMAGE DIRECT OR INDIRECT RESULTING FROM OUR WORK.
The parties hereby agree irrevocably to submit any dispute arising from or in connection with this agreement to arbitration in accordance with the Arbitration Act. The Arbitrator’s decision is to be binding to the extent permitted by this Act.